Information Technology Technician

The Top Energy Group operates throughout the Far North delivering geothermal electricity generation and electricity network operations. We are enabling Northland to contribute to the decarbonisation challenge by transforming the Top Energy Group into a technology-enabled energy company that generates and facilitates two-way energy flow between renewable energy generators and consumers. About the role Provide technical support through the ICT helpdesk and help maintain the company's mobility and communications systems. In this role, you'll support secure, reliable day-to-day operations, carry out routine maintenance, and contribute to the ongoing performance of our communications infrastructure. This role is based in Kerikeri and will report to the IT Manager. About you You will hold a relevant tertiary qualification and bring at least three years’ experience administering and maintaining communications infrastructure. You will also have experience installing and maintaining computer systems, along with a full, clean driver licence. Key areas of focus Oversee the day-to-day operation of the ICT helpdesk Provide administration, maintenance, staff training, and user support for tablets, smartphones, and mobile phones Install, administer, and maintain the Group's computer network patching Maintain and manage all ICT fixed assets Administer all ICT software licensing Monitor and audit internet and email usage Maintain and document ICT procedures, including creating as-built drawings where required Support the training and development of staff Additional skills and attributes Builds strong customer relationships and treats customers as valued business partners Prioritises tasks effectively and manages multiple responsibilities with ease Consistently meets customer expectations and seeks opportunities to exceed them Communicates complex technical information in a clear and easy-to-understand way Why join us? Fully subsidised Health Insurance for you and your family Access to our online wellness programme, plus 1 paid annual Wellness Day per year Enhanced Parental Leave Policy #J-18808-Ljbffr