Parking Adjudicator at Hamilton City Council

Parking Adjudicator at Hamilton City Council, Hamilton, N, NZ. This full‑time on‑site position offers opportunities for career growth within the Infrastructure and Assets Group, which is dedicated to delivering resilient infrastructure and services. Job Description As a Parking Adjudicator you will provide essential administrative support to our Parking Activity and City Transportation Unit. Your role will keep our business systems and day‑to‑day operations running efficiently, ensuring the city moves smoothly. You will be the go‑to person for infringement administration and technical advice, delivering accurate, timely support while providing professional customer service to internal teams and the public. Responsibilities Review all incoming correspondence related to the infringement process, investigate and make decisions in line with current guidelines and legislation. Pay close attention to detail in all documentation and records. Provide specialist parking advice to customers face‑to‑face, by letter, email or telephone. Process customer requests for payment plans following the applicable guidelines and time limits. Identify and recommend opportunities for process and system improvement. Work with team and relevant parties to develop and execute improvements. Review, develop and report on improvement initiatives for all systems and processes related to the area of expertise. Respond to and resolve customer queries or complaints internally and externally professionally and in a timely manner. Amend documents when statutory requirements, bylaws and precedent codes change (e.g., infringement notices, abandoned vehicles). Provide administrative support to Parking staff, including the Urban Transport Manager, Parking Team Leader and Parking Business Analyst when required. Maintain and review Parking SOPs, desk files and quality documents. Assist with the effective implementation of the Parking portion of the City Transportation Unit’s Annual Business Plan. Qualifications Tertiary qualification in a relevant discipline such as Administration or equivalent on‑the‑job experience. Minimum of 4 years’ experience in an operations environment, preferably in administration or customer service. Advanced competency in Microsoft Office applications. Experience working in a regulated environment with an investigative mindset. Local government experience (preferred). Experience supporting management in a corporate environment. Experience developing and maintaining SOPs and desk files. Knowledge of parking‑related legislation (preferred). Current clean driver’s licence. Qualities & Attributes Excellent written English skills. Strong attention to detail and ability to identify errors or inconsistencies. Critical thinking and objective assessment skills. Confident decision‑making ability. Effective prioritisation and meeting task deadlines. Excellent planning and organisational skills. Ability to work independently, autonomously and collaboratively. High level of personal resilience. Flexibility and willingness to undertake a variety of tasks at short notice. Benefits Flexible working policy. Opportunities for professional development. Two wellbeing days per year. Free health insurance through Unimed, including hospital/surgery grade cover and discounted membership rates for family members. Free annual health checks and flu vaccination. Ability to purchase additional annual leave. Eye testing/glasses cost reimbursement. Discounted purchases from local businesses, gym memberships, cafes, dentists, hairdressers and more. EEO Statement Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa. All candidates will be notified of the outcome on their application via email. Short‑listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. #J-18808-Ljbffr