Field Service Manager

Field Service Manager – Auckland Service Team The role is a highly customer‑focused leadership position based in Grey Lynn within our Auckland Service Team. Responsibilities Act as the primary point of connection for a portfolio of customers, ensuring clear, proactive and professional communication Plan, prioritise and coordinate maintenance and repair activities across the technician team to consistently deliver on customer expectations Lead, coordinate and run the day‑to‑day activities of an established team of technicians, including planning, performance, and development Spend time in the field building strong relationships and gaining a deep understanding of customer needs Own customer relationships to support the retention and long‑term growth of service partnerships Identify opportunities to add value for customers by aligning service delivery to their evolving needs Partner with internal sales and service teams to ensure customer solutions are delivered seamlessly Use customer insight and feedback to drive continuous improvement and support sustainable business growth Champion safety, quality and consistent ways of working across the service team Qualifications Experience in customer‑facing leadership roles within service, operations, facilities, construction or similar environments Proven ability to build credibility, trust and long‑term relationships with customers Outstanding communication skills, with the ability to influence and align stakeholders Confidence leading teams and delivering operational outcomes through others in a field or service environment Ability to coordinate and prioritise field‑based activity, ensuring teams are set up to deliver safe, high‑quality outcomes A strong customer mindset with high emotional intelligence A sound commercial understanding and appreciation of how customer experience drives business performance A strong commitment to safety and doing things the right way Benefits Career progression opportunities in a global organisation Access to world‑class learning and development programmes A supportive, high‑performing service leadership team A competitive total rewards package designed to recognise and motivate The opportunity to work with industry‑leading technology across high‑profile customer sites Applicants must be a permanent resident or citizen of New Zealand, or a citizen of Australia. #J-18808-Ljbffr