Service and Data Analyst

What You Will Do Do you enjoy turning data into practical improvements? This role is an opportunity to use your analytical, service, and stakeholder skills to improve the technology experience for thousands of staff and students across UC. In this role, you'll use data, service insights, and operational information to identify patterns, solve problems, and improve how devices are planned, refreshed, supported, and managed across the University. Working within the Device Experience function, you'll analyse service performance, demand, utilisation, asset, and lifecycle data to support evidence‑based decision‑making, service improvement, and planning. You’ll work closely with Digital Procurement and Digital Services teams to inform device refresh and investment decisions, while supporting the effective management of the Device Experience ServiceNow practice, including queue management, prioritisation, reporting, escalation, and continuous improvement. Your insights will also support demand forecasting, capacity planning, and evidence‑based budget and refresh planning. You do not need specialist procurement or ServiceNow experience. We are looking for someone who can work with systems, ask good questions, understand service needs, and turn information into useful insights that support better decisions. Who You Are You are analytical, collaborative, and motivated by using data to solve problems, improve services, and support good decision‑making. You may come from a service delivery, business analysis, operations, procurement, asset management, reporting, or customer experience background. You do not need to come from a traditional Digital Services, IT, or computer science career path; we are equally interested in people who can analyse data, understand services, work with stakeholders, and turn insights into practical improvements. We're interested in hearing from people who bring a mix of: Data analysis, reporting, or business analysis experience. Service analysis, service improvement, or operational coordination skills. Confidence working with systems, data, and stakeholders. Curiosity, sound judgement, and the ability to turn information into practical action. Experience with tools such as Excel, Power BI, ServiceNow, or similar platforms would be useful but is not essential. Some exposure to procurement, asset management, lifecycle planning, or end‑user technology would be helpful but is not required. A relevant tertiary or industry qualification, ideally at NZQA Level 7, or equivalent experience in data analysis, service analysis, business analysis, operations, procurement, asset management, or a related field. Who You Will Work With You’ll be part of the Device Experience function within Digital Services, working with colleagues across Digital Procurement, Digital Operations, technology teams, and service partners. It’s a role where your insights will directly influence how UC plans, supports, and improves the devices and services our staff and students rely on every day. Why UC At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued. Benefits 5 weeks annual leave + 5 days university holidays UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility Generous employer contribution to superannuation (up to 6.75%) Flexible working arrangements Professional development and study opportunities Supportive working environment A wide range of retail discounts across shopping, entertainment and travel Living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand A unique working environment on a beautiful campus, with access to UC facilities such as UC RecCentre and Staff Club at discounted rates, plus on‑site cafés and eateries, and more. The closing date for this position is: 12 July 2026 (midnight, NZ time). You must have Aotearoa New Zealand or Australian citizenship or permanent residency to be considered for this role. #J-18808-Ljbffr