Customer Experience Specialist

We’re Electric Kiwiiiiiiiiiii (and Kiwi Mobile too!) and we are looking for a customer service legend who can make every interaction count. If you love helping people, have a knack for communication, and want to work somewhere that values you as much as our customers, you might be the perfect fit. The role We’re excited to open 3 new roles, 2 permanent positions and a 12‑month fixed term opportunity! At Electric Kiwi, our Customer Experience Specialists are the heartbeat of our team. They make sure our customers get next‑level support across phone, email, chat, and social media. No scripts – just real conversations, real connections, and real impact. We’re all about making it better for our customers, our team, and our community. We know our people shine brightest when they can be themselves. As a Customer Experience Specialist, you’ll be responsible for: Be the friendly, problem‑solving, go‑to person for our customers across phone, email, chat, and social media. Own customer queries from start to finish, because no one likes being passed around. Bring energy and creativity to every conversation, making sure our customers feel heard, valued, and supported. Keep our social media buzzing by engaging with customers, answering queries, and keeping the Electric Kiwi and Kiwi Mobile vibe alive. Stay sharp with ongoing training and development, keeping you ahead of the game in a fast‑moving industry. About you You genuinely enjoy helping people and making their day better. You are a natural at building relationships and having engaging conversations. You own what you do, you take initiative and follow through. You are cool under pressure, adaptable, and solution‑focused. You are confident on social media, whether responding to customers or creating fun, engaging content. Maybe you’ve worked in hospitality, retail, tourism, or another customer‑facing role and you’re ready for your next step. If so, we would love to hear from you. No call centre or utilities experience? No problem. If you love customer service, we’ll teach you the rest. Bonus if you can start ASAP! You’ll need to be able to come into our offices in the CBD every day for the first month or so while you’re training, and at least 2‑3 days a week once you’re all sorted. How do we make it better for you? Fixed shifts, because life outside of work matters. Hybrid working, with 2‑3 days in the office (which, by the way, has stunning ocean views and office dogs!). Five extra paid leave days every year to look after your wellbeing. Better‑than‑legal paid parental leave. A team that loves to celebrate birthdays, milestones, and just about any excuse for cake. Tell us how you can make it better! If you are ready to bring your personality , energy , and love for great customer service to the table, apply now and tell us what makes you the perfect fit. Bonus points if you nail the Electric Kiwi or Kiwi Mobile song! #J-18808-Ljbffr