Counter Manager

A leading global Travel Retailer, at Auckland Airport are looking for Counter Manager to join their team at Auckland Airport, working with some of the world's leading brands. JOB OVERVIEW The Counter Manager is responsible for the day-to-day management and overall effective performance of your assigned Counter. Working as part of the broader management team, you will ensure that overall performance targets are achieved in relation to profit contribution, quality and landlord expectations. You will apply leadership and strategic planning capabilities to ensure continuous improvement in all key result areas, a team-oriented approach to the development of employees and build value added partnerships with our landlords. Key Responsibilities Deliver outstanding customer service and product recommendations. Drive sales through cross-selling and up-selling techniques. Resolve customer concerns and ensure a positive shopping experience. Process sales transactions accurately. Counter & Retail Operations Oversee daily counter operations, including opening and closing procedures. Monitor stock levels, inventory accuracy, testers, and promotional items. Ensure visual merchandising and brand standards are maintained. Support promotional campaigns and incentive programs. Lead, coach, and motivate team members to achieve sales and service goals. Train staff on product knowledge and selling techniques. Foster a positive, collaborative, and high-performing team culture. Monitor security and loss prevention procedures. Conduct stock audits and investigate discrepancies. Ensure compliance with company policies, airport security requirements, and operational standards. Product & Brand Management Act as the brand expert for beauty and skincare products. Analyse sales trends and product performance. Coordinate with warehouse, suppliers, and brand partners. Maintain product quality, merchandising standards, and stock availability. Health & Safety Follow workplace health and safety procedures. Report hazards and ensure a safe working environment. Job Requirements: Previous retail leadership experience (Team Leader, Supervisor, or higher). Experience in beauty, cosmetics, skincare, or related retail sectors. Strong sales and customer service skills. Experience using Point of Sale (POS) systems. Leadership: Ability to motivate, coach, and develop team members. Communication: Strong verbal and written communication skills. Customer Focus: Ability to understand customer needs and deliver excellent service. Interpersonal Skills: Builds positive relationships and works effectively with others. Results-Driven: Motivated to achieve sales targets and business objectives. Planning & Organisation: Able to manage priorities, stock, and daily operations effectively. Must pass all pre-employment checks. Must have full license and own transport. #J-18808-Ljbffr