Senior Product Owner

Company Description At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities. We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working (mahi). Our ambition is simple: to leave Aotearoa better than we found it. Guided by our tikanga, we’re a team who care deeply about the work we do, how we support one another, and the impact we have. Simply put, we touch lives to make life better. Opportunity As a Senior Product Owner, you’ll be a product expert and advocate within our Technology Retail domain, partnering with stakeholders to shape and influence the roadmap and performance of our CRM, data and digital products. This is a hands‑on senior role. You’ll actively work with squads to define problems, shape solutions, and enable meaningful outcomes aligned to our Contact31 strategy. You’ll operate in a complex, multi‑squad environment, often working across multiple product areas and initiatives within Retail. You’ll align stakeholders, guide teams through ambiguity, and ensure decisions are grounded in customer value, commercial impact, and practical delivery realities. This role works within a shared Retail‑Technology backlog, with real opportunity to influence priorities, anticipate future value areas, and support a shift towards a DevOps approach where teams own and support the products they build. You’ll also play a key role in lifting our product practice, helping teams adopt smarter ways of working, including the use of AI to accelerate discovery, improve decision making, and enhance product outcomes. This is a role for someone who can think strategically, influence widely, and roll up their sleeves to make things happen. Responsibilities Communicate and evolve product direction, ensuring alignment to Contact31 and clear customer value outcomes Identify and define user needs, opportunities, and areas for performance uplift Create, prioritise, and maintain a visible, strategically aligned product backlog across multiple squads, anticipating future value opportunities Partner with Delivery Leads to ensure solutions are fit for purpose and balance cost, value, and speed Define release packages and sprint goals that drive customer and commercial outcomes Measure and communicate product performance and business impact to senior stakeholders Work with teams across Retail and Technology to ensure solutions are robust, compliant, and aligned Mentor and support Product Owners and team members, strengthening capability across squads Champion standards, playbooks, and a culture of collaboration, learning, and continuous improvement Support the Retail Domain Lead with domain strategy, roadmap development, and forward planning Qualifications You’re a seasoned Product Owner who knows how to turn insight into action and ideas into outcomes. You’re commercially savvy, customer centric, and comfortable leading teams through ambiguity and change. 5+ years’ experience leading product outcomes in complex environments Experience mentoring and coaching Product Owners or cross‑functional teams Deep knowledge of digital and data technologies and their business applications Strong understanding of human‑computer interaction and customer‑centred design Expertise in Agile and Lean planning and software development practices Experience working within technology, architecture, or digital software ecosystems Excellent communication skills, able to translate complexity for diverse audiences Strong analytical, problem‑solving, and organisational capability Commercial acumen and a track record of driving measurable business value Strength in stakeholder engagement, influencing, negotiating, and conflict management Exposure to, or interest in, how AI tools and techniques can enhance product discovery, decision making, and team capability Benefits and Working Conditions We support flexible working where it works for the individual, the team and the business. Our main hubs are in Auckland, Wellington and Tauranga, and this role is best suited to someone who can work flexibly from one of these locations. We also have smaller sites across other major centres of Aotearoa and are open to applications from across Aotearoa where candidates can work flexibly from those centres. Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks such as free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail‑blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more! Equal Opportunity Statement Please note, only candidates with the right to live and work in New Zealand will be considered for this role. We Value Diversity and Inclusion Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We’re not about box ticking, so if you think you have what it takes but don’t meet everything stated above, please still get in touch. We’d love to kōrero. #J-18808-Ljbffr