Customer Service / Warehouse

Description Laminex New Zealand forms part of the Building Products division of Fletcher Building Products Ltd, and we are a trusted business partner for decorative surfaces and panel products, offering expert knowledge and exceptional value to our customers. About The Role Laminex is looking for a Customer Services & Warehousing team member to join our Palmerston North branch on a 12-month fixed-term contract, supporting the business during a period of parental leave. This is a critical, hands‑on role that combines office‑based customer service with practical warehouse responsibilities. You’ll spend a large part of your day managing orders and supporting customers, while also assisting with stock handling, inwards goods, dispatch, and a range of tasks that keep our small, close‑knit team running smoothly. Key Responsibilities Include Answering customer calls and processing email, online and phone orders Entering and managing orders in internal system Assisting walk‑in customers and counter sales Preparing paperwork and coordinating dispatch Handling inwards goods and stock replenishment Picking, packing, and processing orders as required Supporting regular stock takes Working closely with the team to ensure smooth daily operations Operating a forklift to load/unload products (as required to assist the team) About You We’re looking for someone who thrives in a team environment and enjoys variety in their day. You will bring: At least 2+ years’ experience in customer service or internal sales (experience in the building industry is advantageous) Confidence processing orders across multiple channels (face‑to‑face, email, and online) and managing pricing enquiries Strong computer literacy, with experience using Outlook and ERP/CRM systems (Salesforce or similar) The ability to work efficiently in a fast‑paced environment A hands‑on approach and willingness to support both customer service and warehouse functions A collaborative mindset and willingness to support team members A forklift licence, or willingness to obtain one What’s On Offer A supportive, tight‑knit team environment A busy environment where no two days are the same Opportunity to build experience across customer service, sales, and warehousing Studies indicate that some females and minority groups may hesitate to apply unless they meet all the criteria. If this role interests you, we encourage you to apply even if you don’t meet every requirement. Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. We are proud of our diversity and see it as one of the things that make us better together. #J-18808-Ljbffr