Rental Operations Coordinator, Hastings

An exciting opportunity has come up to join TR Group as a Rental Operations Coordinator in our Hastings branch. As part of the Rental team, this role supports customers by understanding their needs, coordinating the right solutions from our nationwide fleet and working collaboratively to solve problems. A key part of the role is building trusted, long‑term relationships with customers and identifying ways we can continue to support them as their needs evolve. About the role First point of contact for customers when they enter or call the branch – providing easy‑for‑you service every step of the way and matching the customer needs with the right vehicle. Creating strong and lasting relationships with customers, learning their business requirements as you go. Managing the rental fleet, including COFs, RUC, servicing and tyre management. Available after hours for call outs as per the current call‑out roster. Invoicing rental agreements and communicating with clients about vehicle damage in a timely manner. Providing comprehensive handovers of rental vehicles to customers with insight around correct operation, safety features and vehicle capabilities. Identifying opportunities to support new and existing customers by building strong relationships and understanding their transport needs. Working 7am – 5pm Monday to Friday. We are looking for someone who enjoys dealing with customers face to face and on the phone, being part of a high‑performing team and operating best in a fast‑paced environment. Heavy transport experience and a class 4 or 5 licence would be a big advantage, however training can be given to the right applicant. If you are passionate about transport and are looking to grow your career within the industry, then this might be the role for you. A little bit about us TR Group is a specialist in leasing, renting and selling vehicles into the transport industry, as well as providing driver training support to transport operators. We have 17 branches across New Zealand and Australia, with a team of over 300 people. Our vision is to do something extraordinary, and we challenge our team to take ownership of this every day. We’re honest enough to know that we are a work in progress and we’re always looking to improve. If you want to be part of a company that challenges people to learn, grow and make a difference in yours and other people’s lives while achieving extraordinary results for our customers and team, we’d love for you to join us. #J-18808-Ljbffr