Manager Client Success Manager

Position Overview DXC Technology is looking for a Customer Success Manager (CSM) to join a large, enterprise‑scale government account delivering critical services to New Zealand. This high‑impact, client‑facing role will work closely with senior stakeholders to ensure services deliver real value and improve customer experience. Responsibilities You will sit at the centre of the account—connecting customer needs with delivery execution and ensuring strong, outcome‑focused service performance. Build and manage relationships with senior customer stakeholders. Develop and execute Customer Success Plans aligned to business outcomes. Lead service reviews and governance forums, focusing on value and performance. Drive improvements in service quality, stability, and user experience. Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value. Promote adoption of new and existing services and capabilities. Identify and support growth opportunities within the account. Manage risks, escalations, and customer issues end‑to‑end. Act as the voice of the customer within DXC. Qualifications Experience in customer success, service delivery, or account management in a large ICT environment. Strong stakeholder engagement skills, including working with senior business and technology leaders. Experience in managed services, outsourcing, or complex delivery environments. Ability to translate service performance into business outcomes and value. Commercial awareness and an understanding of revenue protection and growth. Experience working with or alongside government or regulated sectors (highly regarded). Benefits Extensive resources to support onboarding and continuous development, including DXC University. Referral rewards for bringing friends and family to work at DXC. Flexible leave options, including purchased leave. Charitable and emergency services volunteer days. Employee Assistance Program for wellbeing support. Novated leasing, discounted health insurance, paid parental leave and many other discounts. Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. Additionally, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. #J-18808-Ljbffr