Customer Service Representative

Customer Service Representative – New Zealand As a Customer Service Representative , you will play a vital role in delivering an exceptional customer experience while supporting our Territory Management team. Acting as a key point of contact for customers, you will help strengthen relationships, ensure seamless order-to-delivery processes, and collaborate across functions to drive operational excellence. This is an opportunity to contribute to a dynamic, customer-focused environment where your proactive mindset and problem-solving skills will directly impact our success. Essential Job Functions Process customer orders, requests, and deliveries accurately and efficiently, ensuring correct pricing, invoicing, and payment handling. Maintain strong customer relationships by serving as a responsive and reliable first point of contact. Coordinate logistics, including shipment arrangements, documentation, and daily dispatch activities in collaboration with manufacturing sites. Manage inventory levels across offsite plants and support stock accuracy through regular reconciliation and reporting. Oversee intercompany orders and communication, ensuring timely delivery and clear updates on product availability. Support administrative activities for the Territory Management team, including reporting and documentation. Maintain organized records, inbox management, and filing systems to ensure smooth operational workflows. Conduct stock take processes for consignment customers and coordinate replenishment activities. Qualifications & Experience Minimum 1 year of experience in a customer service, administration, or sales support role. Strong interpersonal and communication skills with a customer-first mindset. Excellent organizational and time management skills, with the ability to manage multiple priorities. Analytical thinking and sound judgment to navigate complex situations effectively. Proactive, adaptable, and solution-oriented approach. Proficiency in Microsoft Office (Word, Excel, Outlook); experience with SAP is an advantage. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr