Reservations Agent

9 Duke Street, Queenstown 9300, New Zealand Posted Sunday, 7 June 2026 at 10:00 am Overview The Reservations Agent at the Hermitage, Aoraki/Mount Cook, will sell and manage the hotel’s accommodation, restaurant, and activity inventory to maximize occupancy and revenue. The role focuses on delivering an exceptional guest experience and maintaining accurate, timely data in the hotel’s information systems. Responsibilities Respond to accommodation and activity enquiries via email, phone, and agent website portals promptly, accurately and in a professional manner. Offer knowledge and insight of the hotel’s products and services as well as general tourist information about the area. Utilise the hotel’s reservation systems daily with a consistently high level of accuracy. Handle sensitive information such as confidential agent rates and credit card details with care. Qualifications Previous experience working in a fast‑paced reservations or call‑centre environment for at least 6 months. Confidence in using technology and data entry. Attention to detail and excellent time management. A guest‑focused, personable, confident, and collaborative approach. The ability to work with a small, motivated team as well as independently. An ability to quickly learn new products, services, and systems. Fluent in English is essential; knowledge of a second language is desirable. Benefits Full‑time permanent & fixed‑term opportunities available, minimum 60 hours per fortnight, $26.50 per hour. Work for New Zealand’s most iconic hotel while based in Queenstown. Ample team culture and complimentary coffee machine. Bring your dog to work Fridays. Free access to all activities offered by the Hermitage Hotel. Generous discounts on food and beverage from your first day. Discounted hotel accommodation for friends and family. Opportunities to grow, develop and upskill, and to work in other departments to broaden your experience. Location and Working Conditions The role is based in Queenstown. The Hermitage is located on a national park where there are no shops, fast‑food outlets or public transport. Candidates must be comfortable working in a remote environment and willing to adapt to the local climate and infrastructure. The Hermitage, Aoraki / Mount Cook Alpine Village, offers more than just a place to work – it offers a career lifestyle experience. If you love the outdoors, stunning mountains, and connecting to nature, this role may be a good fit. #J-18808-Ljbffr