Operations & CX Manager - Christchurch

Role Type: Permanent, Full-Time Location: Christchurch About The Role As the Operations & Customer Experience Manager of Christchurch for TotalEnergies NZ, you will play a crucial role in driving the operational success of our business. This role will fulfil both leadership and operations functions for the branch, and contribute to enhancing business performance and productivity, while championing our culture of being smart, inclusive and courageous. In addition, this role will be a focal point for our South Island logistics and product distribution, working alongside key internal personnel to ensure our products are in the right place, at the right time. Responsibilities Manage operations for the Christchurch branch, our largest South Island site and the distribution centre for our South Island branch network. Work closely with our national Logistics team in Hastings and our branch leaders in Nelson and Otago, to ensure seamless product distribution across the South Island. Lead the Christchurch branch Operations team, managing day-to-day operations with a focus on fostering a high-performance culture. Oversee all aspects of stock management for the branch, ensuring stock management strategies are optimised in alignment with our company objectives. Collaborate with the branch Sales team and seek creative ways to identify opportunities, improve efficiencies, and deliver an outstanding customer service experience. Proactively identify and implement opportunities for continuous improvement in branch performance and productivity in alignment with overall operational strategies. Support and encourage a high standard of health and safety practices in alignment with our priority of ensuring everyone goes home safe every night. What You Bring to the Table Our ideal candidate will be an accomplished leader, with at least 5 years’ experience leading a team in a Logistics and/or Operations role. Additional experience managing product distribution across an islandwide or nationwide network would be advantageous. Qualifications A clean and full Class 1 driver’s licence (required), and a Forklift endorsement (desirable). Excellent communication skills, both written and verbal, and the aptitude for having courageous conversations (radical candour) to address any issues. The ability to think on your feet and make calculated decisions in consultation with the Sales Manager. Demonstrated resourcefulness and flexibility, with the capacity to manage multiple priorities simultaneously. Effective negotiation skills and the ability to deliver persuasive presentations. A forward-thinking mindset that embraces continuous improvement and innovation. Benefits We offer a robust benefits package that includes health, life, and income protection insurance - paid for by us. #J-18808-Ljbffr