Duty Manager at Crowne Plaza Hotel

Duty Manager – Crowne Plaza Queenstown Apply for Duty Manager at Crowne Plaza Hotel in Queenstown, S, NZ. This full‑time on‑site position offers great opportunities for career growth. Crowne Plaza Queenstown is located on the shores of Lake Wakatipu in the heart of New Zealand's South Island. Our 4.5‑star hotel is looking for Duty Managers to join our friendly and professional team. Responsibilities Complete welcoming and accurate check‑in/check‑out experiences. Monitor the sale & supply of alcohol. Ensure that guest requests/complaints are dealt with in a timely manner by coordinating with other departments (hotel maintenance issues, pass‑on requests for Food & Beverage, or Housekeeping amenities). Work to improve hotel service based on guest reviews and take pride in your workplace. Provide excellent leadership to your team members, including training, rostering, coaching, and recruitment as required under the guidance of the Front Office Manager. Oversee, make, and manage hotel bookings and reservations. Ability to manage crisis situations such as Earthquakes, Fires, Bombs & Viral Outbreaks. Be educated on our IHG One Rewards program and strive for loyalty metrics. Motivate team members and empower them to handle guest issues. Requirements Able to work 40 hours per week on a rotating roster – morning, afternoon, evening and the occasional night shift are all part of the role (including public holidays and weekends). LCQ & Managers Certificate will be held in high regard; training can be provided. Benefits An opportunity to kick‑start your career adventure with a company that can take you around the world! 3 Free meals a day! Paid Birthday Leave. Proactive Wellness Leave. Access to our EAP Service. PerkBox Discount Platform for leading retailers. IHG Room Discounts at over 6,000 hotels worldwide. Uniform provided. Equal Employment Opportunity IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance and are always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr