Out of Home (OOH) Customer Manager - NZ Ice Cream

We are the world’s largest ice‑cream company, creating iconic brands loved in 76 countries. The Role Externally facing, the OOH Customer Manager is responsible for managing and growing a portfolio of Out of Home customers, primarily Petrol & Convenience. Manage a portfolio of OOH customers with primary accountability for Petrol & Convenience customers Build strong relationships with customer stakeholders and act as the key commercial contact for assigned accounts Develop and execute Joint Business Plans that deliver shared long‑range category and commercial objectives Deliver customer‑level targets across turnover, profit, trade spend, customer profitability, market share, distribution and execution Translate customer and channel strategies into practical plans across range, price, promotion, activation, investment and execution Conduct regular customer business reviews and category reviews, using data and insight to identify growth opportunities, risks and required actions Manage pricing, promotional planning and trade investment to ensure activity is commercially sound and delivers strong ROI Create and present compelling, insight‑led customer propositions that align with customer needs Analyse large extracts of data to draw insights, build recommendations and support decision making Partner with internal teams to ensure customer plans are aligned, executable and delivered effectively in market Track customer performance, promotional effectiveness, trade spend and customer plan delivery Maintain strong operational discipline across reporting, customer follow‑up, promotional evaluation, forecasting inputs and data maintenance Qualifications 3+ years experience in FMCG account/customer management, trade marketing, category or field sales, with exposure to impulse, snacking, beverages, ice cream or other high‑frequency categories Strong skills in customer relationship management and delivering commercial outcomes Commercial acumen, including pricing, promotions, trade spend, customer profitability and category growth Ability to analyse data and translate insights into clear, actionable recommendations Stakeholder management across internal teams and external customers Thinks end‑to‑end and takes ownership of results Comfortable working in a fast‑moving, evolving organisation Values collaboration, clarity and low‑ego ways of working What You'll Get Market‑competitive pay and performance‑related rewards Flexible ways of working Support for health, wellbeing and life outside of work Time off to rest and recharge Ongoing learning and development opportunities Specific benefits vary by location Additional Information If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know. The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples. #J-18808-Ljbffr