Community Specialist | Ponsonby at lululemon

Community Specialist Location: Ponsonby, Auckland City, NewZealand Job Summary As a Community Specialist, you will deliver world‑class customer service and provide technical product education while actively supporting the store’s community strategy. You will engage the local fitness and wellness community, build relationships with Ambassadors and partners, and create authentic brand experiences on‑floor and in community events. Core Responsibilities Interact with guests to ensure a great experience that values their time. Assess guests’ needs to provide customized purchase and return solutions. Provide technical product education, articulating the product’s value and benefits. Facilitate end‑to‑end guest transactions and execute omnichannel programs such as ship‑from‑store (SFS). Move dynamically on the floor to engage guests and attend to store needs. Collect guest feedback and partner with store leadership to take action and "make it right." Collaborate with leadership to bring community strategy and guest experience to life. Lead the execution of the Move Strategy, aligning community and brand goals. Coordinate team participation in targeted gym and studio classes to build relationships. Establish and nurture local key relationships with Ambassadors, studios, athletes, and community leaders to drive guest acquisition and retention. Engage the local community to identify new partner opportunities and strengthen the store’s role as a hub. Attend, support, and host local and regional community events. Execute product seeding strategy through community partners and Ambassadors. Review community‑relevant data and metrics to provide insights and recommendations to leadership. Promote an inclusive team environment, celebrating differences and fostering a supportive, productive, and fun culture. Job Requirements Eligibility: Must be legally authorized to work in NewZealand and able to travel to the assigned store with reliable transportation. Schedule: Shifts include mornings, afternoons, evenings, weekends, holidays, and potentially early mornings or late nights/overnights during peak times. Experience: At least 1 year of retail or sales experience and active immersion in the local fitness and wellness community. Education: High school diploma or equivalent. Other Desired Experience: Building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities. What We Look For Inclusion & Diversity: Creates and supports an inclusive environment that celebrates differences. Integrity: Behaves honestly, fairly, and ethically. Connection and Partnership: Builds professional relationships with teammates and guests, and develops cross‑company and community partnerships. Planning and Organizing: Plans and organizes work clearly and efficiently to ensure completion aligned with priorities. Collaboration and Teamwork: Works productively with and supports others, seeking diverse perspectives. Learner Mindset: Is curious, open to feedback, and pursues growth and new skills. Self‑Leadership: Takes personal responsibility, inspires others, and supports goals. Interactive Communication: Conveys information effectively and understands others while interacting. Work Context Work may occur in various locations and environments, including moving through the store with bright lights and loud music, and at community locations. The role involves building relationships with new people, strengthening community partnerships, participating in events related to fitness, and sometimes using a computer or other technical devices. The job may occasionally involve moving boxes up to 30lbs (13.6kg) or using ladders to reach materials. Legal and Accessibility Statement Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note that any applicant or employee who needs a reasonable adjustment to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member when arranging the interview, so we can ensure an equitable, barrier‑free application process. #J-18808-Ljbffr