Executive Assistant Manager

Company Description Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The influence of fashion has imbued Sofitel with a couture approach to service, paying fine attention to the smallest details and elaborate flourishes that enchant and delight guests. As proud ambassadors of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service tailored to our guests. Job Description We are seeking a proactive and detail‑oriented Executive Assistant Manager (EAM) to join our Sofitel Auckland Viaduct Harbour team. This dynamic and strategic leadership role oversees comprehensive operations, guiding all hotel departments toward excellence. Balance exceptional service, brand standards, and productivity targets (e.g., room cleaning, F&B hygiene) with cost efficiency across all departments. Build and develop high‑performing teams, manage performance, and optimise labour costs amid staff turnover and skill shortages. Provide meticulous day‑to‑day operational oversight and strategic financial analysis (P&L, budgets, contracts) to drive overall profitability. Deliver personalized, high‑quality guest service and resolve feedback across all operational touchpoints to meet guest expectations. Maximise F&B revenue through innovation, competitive sales, cost and waste control, and adapt to market trends without compromising quality. Qualifications Degree in Hotel and Restaurant Management or related major is highly advantageous. 4 years of managerial experience in hotel Food & Beverage or a free‑standing operation. 2 years in a leadership role within other hotel departments such as Rooms Division. Strong background in Micros or similar POS systems; Opera PMS exposure preferred. Experience with forecasting, budgeting and revenue‑management principles. Previous experience as the main point of contact for a hotel or business unit in the absence of the General Manager. Why work for Sofitel & Accor? Sofitel is a leading brand within Accor’s luxury division, one of the largest global hospitality businesses with over 5400 hotels in 110+ countries. Career development opportunities are extensive. Benefits Your Way On‑site laundry services. Access to Accor Academy for learning while earning. Discounted food & beverage and accommodation worldwide via Accor Heartist Benefits. Daily staff meal while on duty. Accor parental leave scheme. Rewards and recognition incentives during Accor anniversaries. Opportunities for worldwide career progression within Accor. #J-18808-Ljbffr