Remote IT Help Desk - Level 1 Support (Flexible)

Job Summary Global MNC Tech is seeking a motivated and customer-focused Remote IT Help Desk – Level 1 Support professional to join our growing global IT operations team. In this role, you will serve as the first point of contact for technical support, assisting end-users with basic IT issues, system access, hardware/software troubleshooting, and general technical inquiries. This is an excellent opportunity for entry-level to early-career IT professionals who are passionate about technology, problem-solving, and delivering outstanding customer service in a flexible, remote work environment. Key Responsibilities Act as the first line of technical support for internal and external users via phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, network, and system issues. Log, track, and manage incidents and service requests using ITSM tools. Provide step-by-step guidance to users for troubleshooting common technical problems. Escalate complex issues to Level 2/Level 3 support teams when necessary. Assist with user account management, password resets, and access permissions. Support installations, configurations, and updates of applications and systems. Maintain accurate documentation of issues, resolutions, and procedures. Deliver a high level of customer service and ensure timely resolution of tickets. Participate in knowledge base creation and continuous improvement initiatives. Required Skills and Qualifications Basic understanding of IT concepts, systems, and troubleshooting processes. Strong communication skills (verbal and written) in English. Customer service mindset with excellent problem-solving abilities. Familiarity with Windows/Mac operating systems and basic networking concepts. Ability to work independently in a remote environment. Strong organizational skills and attention to detail. Willingness to learn new technologies and tools. Experience 0–2 years of experience in IT support, technical support, or help desk roles. Fresh graduates or candidates with relevant certifications are encouraged to apply. Experience with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk, Jira) is a plus. Exposure to remote support tools is an advantage. Working Hours Flexible working hours with rotating shifts depending on business needs. Full-time and part-time options available. May include evening, weekend, or on-call support depending on region. Knowledge, Skills, and Abilities Basic knowledge of computer hardware, software, and operating systems. Understanding of IT service management principles (ITIL is a plus). Ability to multitask and manage multiple support tickets simultaneously. Strong analytical thinking and troubleshooting skills. Professional attitude and strong interpersonal skills. Adaptability to work in a fast-paced, global environment. Benefits Competitive salary and performance-based incentives. 100% remote work opportunity. Flexible working schedules for work-life balance. Paid training and continuous learning programs. Career growth and internal promotion opportunities. Access to global projects and international teams. Health insurance and wellness benefits (as per location). Paid time off and company holidays. #J-18808-Ljbffr