IT Helpdesk Technician

Tonkin + Taylor is New Zealand's leading engineering and environmental consultancy, renowned for our technical excellence in solving complex challenges. We are proudly a New Zealand, employee-owned company and our collective mission is to create and sustain a better world. We have an exciting opportunity to join our IT Helpdesk team on a part-time, 6 month fixed-term contract , based in our centrally located Auckland CBD office. If you have strong communication skills and enjoy working in a collaborative environment, we'd love to hear from you. You'll join a fun, supportive team and receive comprehensive on-the-job training, enabling you to build your skills and confidence in IT support. As a valued member of our Technology team, you'll work alongside knowledgeable and approachable professionals, gaining hands‑on experience and developing your expertise as an IT Helpdesk Technician at T+T. First-response support – As the first point of contact for IT support, you will manage walk‑up requests, urgent calls, and service tickets, prioritising issues that prevent users from carrying out their work. Your ability to effectively triage, troubleshoot, and respond promptly will play a key role in maintaining productivity across the business. Repairs and fixes – You will be responsible for troubleshooting and supporting a range of hardware, laptops, workstations, meeting room technology, tablets, and printers, while also installing, configuring, and maintaining a variety of software applications. Problem solving – Requests vary in complexity and urgency, so you'll need to effectively prioritise your workload, demonstrate initiative, and utilise a range of resources, including collaborating closely with the wider Technology team, to deliver timely and effective support. Device provisioning and Initiating upgrades – Provision laptops for new starters and upgrade existing devices for staff, ensuring they have all the tools they need to succeed. Building rapport and communicating – Our Helpdesk has great relationships with our employees. We put our people at the centre of what we do and pride ourselves on clear, friendly communication, whether in person, on the phone, via instant message, or email. Collaboration with specialists – You’ll work closely with Infrastructure, DevOps, and Security teams to resolve more complex issues and ensure a smooth user experience. Proactive support – You will play an active role in identifying recurring issues and recommending improvements to minimise future disruptions, helping to create a more reliable, efficient, and user‑focused technology environment. What you’ll bring At least2 years of internal IT Helpdesk experiencein a medium to large organization or MSP supporting various large enterprise clients. A strongcustomer-first mindset—you're calm under pressure, empathetic, and focused on resolving issues that block people from doing their work. Experience withthe Microsoft Suite including Microsoft Teams, SharePoint, and a variety ofmobile devices(iOS, Android). Familiarity withticketing systems (Zendesk)and the ability to manage and prioritize multiple requests effectively. A collaborative approach—you're comfortable working with technical and non-technical colleagues alike. Eligibility to work in New Zealand. State of the art, centrally located modern and contemporary offices. Inclusion and sustainable by design: Cultural capability training, accessible ways of working, Gender Tick and Rainbow Tick accreditation, and a clear commitment to sustainability, including Net Zero Carbon certification. At Tonkin + Taylor, we are committed to exceptional thinking together. You will be part of a collaborative environment where your expertise will be valued. Our value ‘Everyone Matters’ is at the heart of what we do. We’re proud to be an Immigration New Zealand Accredited Employer and a member of Diversity Works. We warmly welcome all applicants, your voice and perspective are valued here. #J-18808-Ljbffr