Front Office Manager

Do you have a passion for delivering exceptional, luxury guest experiences and want to support others to thrive as hospitality professionals by sharing your expertise and experience? Come and join us at Rosewood Kauri Cliffs where we inspire imagination, enrich lives, and discover the uncharted. About us Rosewood Kauri Cliffs, a luxury hotel in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean. Sophisticated and elegant, Rosewood Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, you can have a true New Zealand experience in beautiful Northland. About the role We are seeking an experienced and enthusiastic hospitality professional to focus on achieving the ultimate Guest Experience. You will have excellent communication skills, a high level of attention to detail and the ability to multi task. This role requires experience and skill in managing guest and colleague relationships, as well as the ability to drive a team to achieve consistently highest standards. Responsibilities Overseeing, recruiting, mentoring and training the Front Office team Providing daily Operations reports Meeting with and assisting guests, ensuring a unique and memorable experience Liaising with our accounts team regarding invoices and payments Ensuring all departments are kept up to date on reservations and guest requirements About you The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests. A minimum of three years’ experience in a senior Reception or equivalent role within a five-star hotel, luxury or lodge environment is required A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as intermediate to advanced computer skills are essential. As is a winning smile and the ability to surprise and delight our guests This is a unique role and one that differs greatly from a typical hotel or resort FOM role. High energy levels are required What we offer At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. We offer staff meals and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. If you wish to apply for this role and have the attributes above, we'd love to hear from you. #J-18808-Ljbffr