AWS Technical Account Manager (TAM), Enterprise Support - NZ ISV at Amazon Web Services

Key job responsibilities Partner ISV Customers to optimise their SaaS platforms on AWS, advising on multi‑tenancy, CI/CD pipelines, and containerised deployment strategies Guide ISV customers through modernisation of their software delivery lifecycle, including container orchestration (ECS/EKS), serverless architectures, and DevOps best practices Build solutions and provide technical guidance as a trusted advisor, ensuring AWS environments remain operationally healthy while reducing cost and complexity Develop trusting relationships with customers at all levels, understanding their business needs and technical challenges to drive meaningful technology discussions about incidents, trade‑offs, and risk management Consult with a range of stakeholders from developers through to C‑suite executives, crafting strategies that help customers achieve their business objectives through effective cloud adoption Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to deliver comprehensive customer support Proactively identify opportunities for customers to gain additional value from AWS, including providing detailed reviews of service disruptions, metrics, and pre‑launch planning Basic Qualifications 3+ years of technical engineering experience Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment Knowledge of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef, etc. Hands‑on experience working with AI Preferred Qualifications Experience with AWS services or other cloud offerings Experience in an internal enterprise or external customer‑facing environment as a technical lead Bachelor's degree Experience working with or within an ISV, SaaS provider, or software product company About the team At Amazon Web Services, we’re obsessed with customers, we see beauty in simplifying the complex, and we’re comfortable with being misunderstood. Our culture focuses on removing obstacles so builders can build. Our team combines technical excellence with a customer‑focused approach to help organizations across New Zealand realize the full potential of cloud technology. Benefits Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities. EEO statement Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr