Payments Assessor Level 1

About us – Mō mātou ACC ACC exists to support people – we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident. You can find more about ACC and the work we do here. About the role – Mō te tūranga mahi We are recruiting for Payments Assessors, Level 1 with a set start date of Monday 14 September 2026. Multiple positions are available at our Hamilton and Dunedin offices. As a Payments Assessor, you will calculate and pay weekly compensation to clients recovering from injuries. You will also engage in difficult conversations with clients regarding over-payments. While we train you on how to handle these calls and our leaders will support you where possible, it is important that you are comfortable having these types of conversations. This fast‑paced role offers opportunities to grow and develop your skills, increasing expertise across several payments tasks and learning more complex work types. Role type: permanent, based in Dunedin and Hamilton. About you – Mōu Sound decision making – ability to review a wide range of information, use legislation, review risks, and inform good decision making. Customer focussed – confident on the phone, quick at building rapport and able to take ownership of resolving problems for our clients. Strong communicators – able to explain complex information in simple ways. Resilient and self‑aware – you manage your wellbeing, handle unplanned changes with composure, and bounce back from challenges. Detail oriented – able to multitask and prioritise your work in a busy and fast‑paced environment. Adaptable – comfortable working in a fast‑paced environment, shifting priorities and work types at short notice as business needs evolve. Tech‑savvy – confident navigating multiple systems, typing while talking on the phone, and using technology. Working at ACC – Mō ACC At ACC, we embrace the rich tapestry of Aotearoa NewZealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Ways we encourage diversity include: Employee networks to support our colleagues from diverse backgrounds. The option to explore flexible working that suits your needs and ours. The appointing salary for this role will be $61,766 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which includes an advantageous superannuation scheme with features such as 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. Equal Employment Opportunity ACC is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability or any other protected characteristic. #J-18808-Ljbffr