Customer Solutions Manager, New Zealand

Job ID: 3192612 | Amazon Web Services New Zealand Limited Do you want to work with Australia's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey. At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multidisciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. Key Job Responsibilities Take end-to-end ownership of a diverse range of projects and initiatives, utilizing program management skills to interface with and influence a broad range of multidisciplinary teams. Serve as a trusted cloud migration advisor to the customer. Leverage consulting, complex program management and technology skills to understand customer’s strategic business objectives, translate them into executable plans, and drive implementation to success. Understand customers' business and IT challenges, and provide prescriptive guidance based on AWS best practices to guide them through obstacles. Lead cloud transformation programs (technical, operational, organizational, education) that span across traditional IT teams and business units. Coach customers on AWS services and support them in adopting the right solution at the right time. Communicate confidently at executive and project team levels, collaborate with diverse technical and non‑technical teams regardless of geographical or organizational boundaries. Act as a natural problem solver with calm demeanor, dealing with ambiguity and working autonomously to drive results for customers. A Day in the Life Lead cloud transformation programs (technical, operational, organizational, education) that span across IT teams and business units. Serve as single‑threaded owner for migrations and strategic initiatives. Maintain a broad and in‑depth knowledge and understanding of existing and developing technologies related to cloud computing, to unlock opportunities for customers. Accelerate customer adoption through education and enablement. Collaborate with customers in identifying and prioritizing strategic initiatives, support change management to facilitate AWS services adoption and establish new ways of working. Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools. Manage time efficiently and align and engage required customer, AWS, and partner teams to accelerate customer’s cloud journey. Be a thought leader across Amazon organisations to share success mechanisms and impact industry trends. Basic Qualifications 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience. Experience leading technical and non‑technical transformation project teams, with a proven ability to work across broad functional teams. Experience in customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies. Preferred Qualifications AWS certification such as AWS Solutions Architect, or a similar cloud certification, or Associate’s degree or above. 10+ years of cloud architecture and solution implementation experience, or bachelor’s degree in business administration, finance, economics, computer science, data science, engineering, or other related field. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr