Systems Engineer (Level 1)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role Based in Nelson, as a Systems Engineer covering sites from the West Coast through to Blenheim, you will deliver end-to-end technical support across hardware, software, and infrastructure, including troubleshooting and system configuration. You will be responsible for maintaining reliable performance across desktop, server, cloud, and network environments, ensuring all services meet agreed SLA standards. The role also involves collaborating with internal teams, leading technical initiatives, and supporting and mentoring other engineers. This position requires travel between sites, so flexibility is important. A company vehicle is available for out-of-town travel. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities Provide remote and onsite support for desktop, server, cloud, and network environments Troubleshoot and resolve hardware, software, and network issues, including escalations and vendor coordination Configure, deploy, and test PCs, servers, and network equipment; support virtual and cloud platforms (VMware, Hyper‑V, O365, Google Workspace, MDM) Ensure system security, performance, and reliability through updates and best practices Lead and deliver technical projects, including desktop deployments, server upgrades, cloud migrations, and network implementations (switches, firewalls, VLANs) Liaise with clients and vendors to resolve issues and support project delivery Act as a key point of contact for clients and stakeholders, providing updates, reports, and technical guidance Support IT planning, incident management, and deliver proactive, customer‑focused service Maintain accurate documentation and timesheets, and continuously improve processes and automate tasks Relevant tertiary qualification or equivalent experience Industry certifications (e.g., CompTIA Network+, Microsoft Fundamentals) preferred Strong knowledge of networking (TCP/IP), security, virtualization, and cloud environments Experience in server and desktop deployment projects (planning and implementation) Excellent communication, time management, and documentation skills Ability to work under pressure and handle client challenges professionally What we offer A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super‑stars. An opportunity to earn while you learn with our Certification Bonus Program. EAP Program – Raise limited. Three free sessions per year. Cost price on products from our suppliers. Referral Bonus Initiative. School holiday – Projects and Training opportunities. #J-18808-Ljbffr