Customer Service Representative

This isn’t your average retail role. As a Customer Service Representative at Mico Henderson you’ll be the first point of contact and trusted expert for our customers. Reporting to the Branch Manager, you’ll enjoy a varied, hands‑on role across the branch providing tailored product advice, supporting the customer journey end to end, and ensuring orders are delivered safely, accurately, and on time so our customers can keep their projects moving. Engage with customers face‑to‑face, over the phone, and via email Recommend suitable products, process orders, and manage sales documentation Merchandising and assisting with in‑store promotions and display setup Manage Inwards Goods, including accurate receipting and system entry Monitor inventory levels, complete cycle counts and stock replenishment Maintain cleanliness and uphold safety standards through general store housekeeping Permanent full‑time role based at Mico Henderson branch, offering 40 hours per week, Monday to Friday with rostered Saturdays. About You: To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed. Previous experience in a similar customer‑facing or trade retail role Strong attention to detail with excellent written and verbal communication skills Confident using technology and navigating multiple system Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks Knowledge of plumbing, building products or the construction industry is preferred Competitive base remuneration Genuine development opportunities that come with being part of the wider Fletcher Building Group Staff buying privileges and company benefits for you and your family Z Energy fuel discounts and free monthly Pie & coffee KiwiSaver employer contributions matched up to 4% Employee Education Fund Health & Wellbeing initiatives including an Employee Assistance Programme Pre‑employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand. #J-18808-Ljbffr