Holiday Park Assistant

Work at the stunning Ōrewa Beach Holiday Park Permanent part time (32 hrs) and full-time roles available with immediate start Customer focussed and front of house role He angitūtanga: The opportunity Auckland Council’s Holiday Parks are seeking 2 Holiday Park Assistants to join their Orewa Beach Holiday Park team in permanent part time (32 hours) and full-time roles. We are seeking a hands‑on, versatile, friendly people’s people who are used to a busy work environment, being an effective team member and who can assist with the day‑to‑day operation of the Holiday Park. You’ll be working closely with an amazing collaborative team to ensure our guests’ have a positive and memorable experience with us. You will work on: Front of house customer service, reception and administrative duties Being the face of the business in welcoming, familiarising guests to the park and area Answering enquiries and processing online, email, phone and in‑person bookings Creating customer bookings in software booking system, putting data, receipting and processing of payments and sales Supporting general cleaning duties, assisting in housekeeping and amenities, light grounds / facilities maintenance and operations You will work on a roster across seven days, as the park operates seven days a week from 8am – 8pm, including weekends, public holidays, and school holiday periods. Our busiest time of year is during the summer season, therefore flexibility to work weekends, public holidays, additional shifts, and varying hours is essential. This role also provides support across all areas of park operations and may be required to assist within the wider Holiday Parks portfolio at other parks and sites as business needs require. The role pays living wage of $29.90 per hour based on skills and proven relevant experience. He kōrero mōu: About you You will be confident with administration and reception duties and have experience with cash handling as well as an ability to use your initiative to resolve both operational and maintenance issues as they arise. We are seeking super stars who have: Customer service, administrative/reception experience, with advanced computer literacy in Microsoft Office suite software skills and proficiencies: Outlook, Word, Excel, Teams, PowerPoint and PMS booking systems Excellent communication and confident interpersonal skills, both written and verbal, with strong problem‑solving abilities. Flexibility to work rosters (including weekends and public holidays), as a positive team member and autonomously Enthusiastic and approachable demeanour with a customer focussed approach, can do attitude and remain calm under pressure or dealing with challenging customers Ability and capacity to continually learn new skills, systems and processes quickly NZ Full Class 1 drivers’ licence is preferred, we do expect a restricted licence at the minimum Hospitality, tourism experience along with practical hands‑on cleaning or maintenance background would be advantageous, but not essential. Ngā āhuatanga kei a mātou: What we offer We offer flexible working conditions, a focus on well‑being, and a culture of continuous improvement. The employer will contribute to a KiwiSaver plan in addition to the base salary offered. This position is deemed a safety‑sensitive position and will require pre‑employment drug and alcohol testing. Auckland Council is committed to the protection and well‑being of children. This role is classified as a Children’s Worker role under the Vulnerable Children Act 2014 and will require a satisfactory police check prior to commencement. Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. #J-18808-Ljbffr