Retail Store Manager | NEW STORE | Papamoa NZ

Take on the role of Store Manager at Petstock Papamoa NZ - our Brand New Store and lead a passionate team in delivering the world‑class customer service we're known for, playing a key role in the success of the Petstock Group. With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team. Join our passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet! Key Responsibilities Experience in a similar store leadership role Lead by example, mentoring and inspiring your team daily Create a fun, supportive in‑store culture where your team loves coming to work every day A Peek Into Your Petstock Day Lead by example, mentoring and inspiring your team daily Coach your team to achieve and develop their knowledge and skills Lead from the front by consistently providing an exceptional customer experience Create strong safety mindset, committed to fostering a culture of safety within your team Recruit, onboard, and induct high‑calibre new team members Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current Proactively support local marketing opportunities and sponsorships Qualifications Experience in a similar store leadership role Demonstrated drive to achieve and exceed sales target Strong leadership with the ability to motivate and build a high‑performing team, while fostering a positive culture Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks Ability to drive safe Work, Health & Safety practices Established business acumen Ability to be flexible and adapt to changing work conditions Strong interpersonal skills with ability to build relationships and rapport with customers and the team Your recruitment journey with Petstock Introductory Phone Screen – If your application is shortlisted you will receive a phone call from one of our friendly recruitment team members to discuss you and the role Face to Face Interview – Get to know your potential manager and showcase your skills Pre‑employment Screening – including reference checks (2) and police checks Benefits Free access to mental health, financial & wellbeing support services through Sonder Opportunities to support the Petstock Foundation, sustainability projects and community partnerships Opportunity to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave Health and wellness services at a great corporate discount Exclusive access to Workplace Banking Apply Today! If this is the opportunity you’ve been looking for and you love pets as much as we do, apply today! Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation Equal Employment Opportunity Statement Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. At Petstock we are passionate about supporting the communities we're part of, and we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community. #J-18808-Ljbffr