Customer Service Representative

Contact is a leading provider of power, broadband and mobile services, investing in renewable energy and smarter ways of working. We are looking for a Customer Service Representative in Dunedin to support customers across electricity, gas and broadband. Job Description This role focuses on customer interactions via phone and digital channels, helping customers with a wide range of needs and ensuring a smooth, empathetic experience. Support customers across electricity, gas and broadband through clear, helpful conversations. Handle billing queries, moving house, credit‑related issues and more complex situations. Use empathy and strong questioning to understand customers’ needs and guide the conversation to the right outcome. Stay calm and solutions‑focused in challenging or emotional conversations. Translate complex information about products, plans and digital tools into simple, understandable terms. Work across multiple systems while balancing accuracy, speed and customer care. Continuously learn as our products, tools and ways of working evolve. This position is based at our Dunedin office. The start date is 10 August . The role includes an eight‑week training program, Monday to Friday 8:00 am – 4:30 pm, followed by a 40‑hour week between 9:00 am – 6:00 pm, Monday to Friday with one Saturday every four weeks. Qualifications You’re a people‑focused, resilient communicator who thrives in fast‑paced, complex customer‑service environments. You will bring: A warm, natural communication style that connects with a wide range of people. Strong listening skills and the confidence to ask the right questions. Resilience and emotional steadiness in challenging or high‑pressure conversations. Good problem‑solving and decision‑making skills, especially when situations are not straightforward. Confidence using technology and working across multiple systems. Attention to detail and a genuine care for getting things right. Curiosity and a willingness to keep learning and improving. Benefits Flexible working where it makes sense for the team and business. Market‑leading parental leave policy and other wellbeing initiatives. Opportunities for skill development and career progression within Contact. Please note, only candidates with the right to live and work in New Zealand will be considered for this role. #J-18808-Ljbffr