Remediation Analyst

About the role We are looking for a Remediation Analyst to join Southern Cross to quantify the impact of potential customer harm and help put things right for our members – working alongside Legal, Risk and business teams to investigate issues, calculate member impact, and ensure remediation is fair and well‑evidenced. This is a permanent, full‑time role with hybrid working, based at our Te Kupenga office in Auckland CBD. What You’ll Do Quantify the impact on affected members where there may be customer harm Investigate, analyse and reconcile data from our systems to support remediation activities, ensuring accurate identification of impacted members and financial outcomes Translate business rules and compliance problem statements into analytical logic, and identify root causes Turn your analysis into clear insights that decision‑makers can understand and act on Produce documentation that is audit‑ready and fit for assurance and regulatory review Apply established methodologies and controls to keep remediation consistent and defensible Support the end‑to‑end delivery of remediation projects by partnering with a broad range of stakeholders across the business to achieve successful outcomes Identify opportunities to simplify, improve and automate how the work is done What You’ll Bring Demonstrated analytical experience, ideally within financial services, insurance, or another regulated environment A tertiary degree in a relevant discipline – Mathematics, Statistics, Finance, Data Science or similar Proficiency in R and Snowflake SQL, along with intermediate to advanced Excel skills Experience with Python and business intelligence (BI) tools is considered advantageous Strong data analysis, reconciliation and financial‑impact calculation skills The ability to translate analytical findings into clear, practical insights for non‑technical audiences Experience working on sensitive matters involving customer impact, risk or compliance A methodical, detail‑focused approach, with sound judgment and a commitment to accuracy Benefits Five days of wellbeing leave per year Health insurance for you and your immediate whānau Life insurance cover and discounts on pet and travel insurance Extra parental leave benefits and financial wellbeing support Participation in our workplace wellbeing programme Hybrid working based at our Te Kupenga office in Auckland CBD #J-18808-Ljbffr