customer service representative

About The Role We are looking for an adaptable Customer Service Representative to join a public sector team in central Whanganui for a temporary assignment until June 2027. This is a full‑time, Monday to Friday position with standard business hours. As the first point of contact, you will support customers and whānau by providing clear information and advice across various digital and phone channels. Responsibilities Provide first‑call resolution for customer and whānau enquiries Manage inbound and outbound calls with a high level of accuracy Maintain detailed records and update databases efficiently Interpret and apply policies and regulations to various customer enquiries Collaborate with team members to ensure a timely and responsive service Skills & Experience Previous experience in a customer‑facing or contact centre role Excellent oral, listening, and written communication skills High degree of computer literacy and ability to learn new systems Proven ability to remain composed and focused under pressure Benefits Competitive hourly rate of $28 Central Whanganui office location Long‑term temporary assignment Consistent business hours provide great work/life balance Opportunity to gain experience within a large, purpose‑driven organisation About The Culture You will join a large, national organisation dedicated to improving the wellbeing of all New Zealanders. People enjoy working in this team because it fosters a culturally safe and inclusive environment where everyone is encouraged to bring their best to work. The culture is built on collaboration, helping others succeed, and maintaining a strong spirit of service to the community. How to Apply Click APPLY or contact the Randstad Business Support team for a confidential discussion on 04 471 4872. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr