Scheduler Administrator | Christchurch Hospital at Health New Zealand - Te Whatu Ora

Scheduler Administrator – Christchurch Hospital, Christchurch, New Zealand. Role Overview Full‑time, on site. Permanent part‑time (24 hours per week; Monday, Wednesday, Friday 8:00a.m.–2:30p.m.). The role works within the Radiology Department to provide timely patient access to diagnostic services. Key Responsibilities Manage referrals in accordance with radiology service guidelines. Enter patient information accurately and promptly into patient management systems. Coordinate urgent referrals to meet required timeframes and book triaged referrals based on radiologist prioritisation. Schedule appointments and distribute appointment information according to policies. Monitor bookings to ensure compliance with departmental and Ministry of Health targets. liaise with clinicians regarding referral queries and appointment prioritisation. Maximise utilisation of appointment capacity by filling vacant slots. Contact patients to confirm attendance and minimise non‑attendance rates. Provide front‑of‑house and reception support when required. Welcome patients and visitors, verify and update demographic information, and maintain patient privacy and confidentiality. Collect and manage information for service reporting and operational management. Escalate concerns regarding unwell or vulnerable patients to clinical staff promptly. Support production planning and day‑to‑day service delivery activities. Respond promptly and professionally to enquiries from patients, clinicians, GPs, external agencies, and the public. Build and maintain effective working relationships with teams across Christchurch, Christchurch Women’s, Waipapa, Ashburton, and Burwood Hospitals. Demonstrate excellent communication and customer service skills and contribute positively to a collaborative, supportive, and high‑performing team culture. Essential Skills and Experience Outstanding customer service skills with a genuine people‑focused approach. Strong organisational, time‑management and problem‑solving abilities. High level of accuracy and attention to detail. Ability to manage competing priorities and meet deadlines. Strong computer literacy and confidence learning new systems and applications. Intermediate to advanced Microsoft Office skills (Word, Outlook, Excel) and excellent keyboard skills. Strong written and verbal communication skills. Ability to work independently and positively contribute as part of a team. Demonstrated initiative and a proactive approach to administrative work. Desired Skills and Experience Previous administrative experience within a healthcare environment. Knowledge of medical terminology. Familiarity with public hospital systems and patient management systems. Understanding of and respect for people from diverse cultural backgrounds. Experience working in a busy scheduling, bookings or healthcare administration role. Diversity and Inclusion Statement Health New Zealand – Te Whatu Ora welcomes applications from Māori, Pacific, disabled, and rainbow communities. #J-18808-Ljbffr