Technical Support Analyst

Bring curiosity, initiative, and a commitment to continuous improvement. Deliver exceptional customer service through strong problem‑solving and stakeholder engagement. Effectively manage competing priorities in a fast‑paced environment. Permanent opportunity, Wellington based location. Salary: $75,114.00 - $88,266.00 plus KiwiSaver and Wellness Benefits. About the Role - Tēnei tūranga: We have an exciting opportunity for a Technical Support Analyst to join the Business Systems and Data Products team within the Resource Markets Branch. Our team is responsible for supporting and enhancing the business‑critical systems that underpin New Zealand's petroleum and minerals permitting regime. In this role, you will be the first point of contact for business users, providing first and second‑level support across a range of business applications. You will investigate and resolve system issues, working closely with users and vendors to ensure timely and effective outcomes while keeping stakeholders informed throughout the process. You will also play an important role in maintaining and enhancing our systems through activities such as user administration, system configuration, testing, and supporting releases into production. This is a varied role that combines technical problem‑solving with stakeholder engagement in a constantly moving environment. You will be joining a supportive and collaborative team that is currently on an exciting journey to adopt new ways of working. As we continue to evolve and improve how we deliver, you’ll have the opportunity to contribute ideas, help shape improvements, and be part of a team that values continuous learning, innovation and shared success. Skills and Experience Required - Ngā pukenga me ngā wheako e hiahiatia ana: A good understanding of the software development lifecycle. Experience working in a Service Desk or application support environment. Familiarity using Jira or similar service management tools would be an advantage. A proactive, can‑do attitude with a high level of initiative, strong problem‑solving skills and strong customer focus. The ability to communicate clearly and concisely when interacting with users, stakeholders and suppliers. The ability to work effectively both independently and as part of a collaborative team. Previous public sector experience is preferred but not essential. A Tertiary qualification in a relevant technical discipline or relevant work experience. You MUST have the legal right to live and work in New Zealand. About MBIE - Ētahi kōrero mō MBIE: MBIE's goal is to create a resilient and high‑performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable. People are at the heart of our mahi; our way of working is guided by our values which shape our behaviours. Mahi Tahi – Better Together Māia – Bold and brave Pae Kahurangi – Build our Future Pono Me Te Tika – Own It Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'. How to Apply - Me pēhea te tono: All applications must be submitted via our online process. When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role. Email Monica Chow at [email protected] quoting ref MBIE/19821 if you have any further questions. Applications close on Thursday, 23rd July 2026, at 11:59pm. #J-18808-Ljbffr