Service Advisor

Overview Service Advisor We are currently seeking an experienced Automotive Service Advisor to join our clients’ high-performing team at a prestige dealership in Auckland. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and thrives in a fast-paced, professional environment. You will be working with one of the largest Dealerships in the country, representing Euro brands in a Mulitfranchise Dealership setting. Benefits Company vehicle and fuel Individual Career development program Pathway to brand certification and ongoing training Key Responsibilities Greet customers and manage the end-to-end service process Prepare repair orders and provide accurate cost and time estimates Liaise between customers and the workshop Keep customers updated throughout the service journey Ensure high levels of customer satisfaction and retention Handle invoicing, warranty processes, and follow-up appointments Support a cohesive and high-performing service team About You Previous Service Advisor experience within the automotive industry Super Service Triage experience highly desirable Strong communication and customer service skills A polished, professional presentation with a passion for all things auto Ability to build strong customer relationships Excellent organisational and multitasking abilities A positive attitude and a drive to deliver excellence A full NZ driver’s licence What’s in It for You Work with respected prestige automotive brands Competitive salary + commission/bonuses Ongoing training and career development Supportive leadership and a great team culture Modern, state-of-the-art dealership #J-18808-Ljbffr