Account Manager (Multiple Roles Available) | Growth & Expansion

Job ContextSimpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation.With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.What You’ll DoOwn renewals & reduce churnManage end-to-end renewals across a large portfolio with consistency and accuracyProactively identify at-risk customers through outreach and usage insightsMaintain clear, reliable renewal forecasts and pipeline visibilityIdentify growth opportunitiesSpot and act on expansion opportunities (users, modules, training)Partner with customers to unlock additional value from the Simpro platformContribute to revenue growth while maintaining a strong customer-first mindsetOperate with structure & disciplineFollow established playbooks, cadences, and processesMaintain excellent CRM hygiene and account recordsManage a high-volume portfolio with strong organisation and attention to detailBuild strong, practical relationshipsEngage with time-poor, operational customers in a clear and direct wayTranslate product features into simple, tangible business outcomesBuild trust through consistency, reliability, and genuine careWhat You’ll BringExperience in Account Management, Customer Success, or Renewals within SaaSProven track record managing renewals and reducing churn across a large portfolio (100+ accounts)Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industriesStrong commercial instincts with the ability to identify and act on growth opportunitiesHigh level of process discipline and ability to follow structured workflowsA driven, outcomes-focused mindset with the ability to thrive in a scaling businessWhat We Can Offer YouEmployee Assistance Program (24/7 confidential support on relationships, bereavement, finances)Generous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeTalent Referral Program – get rewarded for referring a friend to join our team!Casual dress and relaxed office environmentFun team camaraderie and eventsOpportunities for career progression and developmentDiverse training & internal networking opportunities across all of our product linesService recognition awardsClick here to find out more about working at Simpro Group!Our Core ValuesWhile experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:We Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply.Visit simprogroup.com/au/company/careers to learn more about us and our values.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.We would like to take this opportunity to thank all candidates for their application.Please note, no agencies will be accepted in the recruitment of this role. #J-18808-Ljbffr