Job Description
Meridian Energy is recruiting a senior leader to guide the Home Customer Portfolio teams, coaching Team Leads into capable leaders and shaping capability and training plans to raise performance across contact centre sales and service. You’ll lead with a calm, agile approach, building a resilient, customer-obsessed culture. You’ll use data dashboards to monitor speed to answer, first contact resolution and customer happiness, while planning for demand and attrition and championing the customer #J-18808-Ljbffr
