Customer Success Officer

About the Organisation AMLHUB is a leading cloud-based AML compliance platform built in New Zealand, trusted by thousands of users across real estate, legal, accounting, and financial services. Designed to make anti-money laundering compliance simple, efficient, and auditable, the business is now scaling into Australia and growing fast. It is a purpose-driven team doing meaningful work in a space that matters. About the Role You will sit at the intersection of customer experience, product improvement, and operational efficiency. You will support clients through onboarding and early‑stage adoption, analyse support data to identify trends, and work directly with the Product team to improve the platform. This is a role for someone who is equally comfortable talking to customers and digging into what the data is telling them. Key Responsibilities Serve as a primary point of contact for customer onboarding and support queries Partner with Customer Success Managers to support client onboarding, training, and early adoption Analyse support tickets and customer feedback to identify trends and improvement opportunities Collaborate with the Product team to escape bugs and improve platform usability Drive enhancements including help centre content, onboarding flows, and AI‑driven support Develop and maintain customer‑facing resources — FAQs, guides, and onboarding materials Build foundational knowledge in AML/CTF and CDD processes to better support clients Contribute to internal process improvements that lift the overall customer experience Key Attributes Needed Background in Business Analysis, Customer Support, or Customer Success Strong communication skills – able to translate complex concepts clearly for clients Analytical mindset with the ability to spot patterns and recommend practical improvements Experience with Intercom, Zendesk, or similar customer support tools an advantage Interest in AML/CTF, compliance, or financial services highly desirable Highly organised, proactive, and comfortable in a fast‑paced environment Genuine curiosity and a continuous improvement mindset What’s In It For You This role sits at the heart of AMLHUB’s customer experience at a genuinely exciting moment in the business’s growth. You will have direct influence on how clients experience the platform and real input into product direction. If you are analytically minded, client‑focused, and want to grow inside a high‑quality business, this is a strong place to do it. Apply Now! If this sounds like the right role for you please apply with your CV and cover letter today! #J-18808-Ljbffr