Veterinary Software Trainer

As a Veterinary Software Trainer, you will play a key role in delivering successful implementations of IDEXX’s ezyVet Practice Management software to veterinary clinics across the APAC region. Based in our Auckland office, you will combine your passion for teaching, technology, and problem‑solving to support customers as they adopt and maximise the value of our software. Responsibilities Deliver engaging virtual and in‑person training sessions tailored to roles and workflows. Support implementation of ezyVet software, guiding customers through onboarding and go‑live. Configure software solutions to align with each clinic’s unique needs and workflows. Project‑manage implementations with Implementation Specialists to ensure smooth delivery. Build strong customer relationships and act as a trusted advisor throughout the journey. Identify challenges and problem‑solve to ensure successful adoption of the software. Lead change‑management conversations to support clinics transitioning to new systems. Develop and deliver webinar‑based training content and learning materials. Manage multiple implementations and projects at various stages simultaneously. Collaborate with internal teams to share insights, improve processes, and influence product enhancements. Why this role matters This role is critical in helping veterinary practices successfully adopt technology that improves efficiency and patient care. By delivering high‑quality training and support, you will empower veterinary teams to confidently use ezyVet, helping them save time, reduce stress, and provide better outcomes for animals and their owners. Qualifications Experience delivering training, coaching, or facilitating learning (software or workflow‑focused preferred). Strong time management and organisational skills, with the ability to manage multiple projects. Confidence in presenting and explaining complex concepts to a range of audiences. Strong problem‑solving skills and a proactive, solution‑focused mindset. High attention to detail and ability to tailor solutions to customer needs. Excellent communication and interpersonal skills. Ability to thrive in a fast‑paced, customer‑focused environment. Nice to have Experience in project management or software implementation. Experience working with Practice Management Systems or similar software. Background in the veterinary or animal health industry. Experience with change management practices. Role requirements Willingness and ability to travel across the APAC region (up to 2‑3 weeks per month once fully onboarded). Hybrid working model based in Auckland (3 days in office, 2 from home when not travelling). Benefits Structured onboarding and ongoing training to set you up for success. Competitive compensation and incentive opportunities. Continuous learning and development (internal and external). Hybrid working environment with a collaborative office space. Coffee, fresh fruit, and Food Truck Fridays. Dog‑friendly office. Fully subsidised Southern Cross health insurance. Partially subsidised parking. Career development opportunities within a global organisation. IDEXX is an equal opportunity employer and encourages a diverse workforce. #J-18808-Ljbffr