Front Office Manager - Rydges Wellington

Location 75 Featherston Street, Pipitea, Wellington 6011, New Zealand About EVT Rydges Wellington is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers – because each day is a chance to add the wow factor for our customers and continually grow in our own careers. Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable. Key Responsibilities To ensure solid understanding of Our Target and drive with Front Office team To ensure all staff present themselves on time and in uniform. Efficient and productive use of company time Effective organisational communication with other departments Effective planning for projects and events To ensure all departments are adequately staffed. To develop (in conjunction with General Manager and Sales Manager) a range of products that differentiates the hotel in the market place, ensuring occupancy and averate rate is maximised. To be aware of VIP and Group arrivals and departures and that all preparations are made for them. To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values. Look for new opportunities and optimise opportunities to change for improvement To manage the hotel complaint system. To perform the function of Manager on Duty To ensure Front Office and Reservations Departmental rosters are as cost effective as possible. To ensure a clear and comprehensive handover occurs with the Duty Managers and Night Manager before their shift is completed. To manage the daily operations of the Front Office and Reservations Departments This position description is not an exhaustive list of tasks that may be required. All other reasonable requests or duties may be required to be performed from time to time. Demonstrate and develop knowledge of the local/market to enhance Company’s performance and results To liaise with Duty Manager and Revenue Manager daily regarding occupancies to ensure average rate is maximised. Re-worded as we do not have a Revenue Manager or Duty Manager to: To maximise average room rate and occupancy through constant liaison with key departmental personnel and employees to ensure maximum rate and occupancy is achieved. To ensure that the average rate and occupancy is maximised. Cultivation of a sales culture maximising up-selling and on-selling techniques. To ensure that department expenditure is controlled within set targets. Direct costs including but not limited to consumable, printing & stationary, stock control, energy, uniforms, replacements and other expenses are monitored and controlled and in line with budgeted guidelines. To be totally knowledgeable with regard to current room rates and yield management strategies. To establish accounting and financial controls in conjunction with the Financial Controller and or General Manager. To ensure all cashiering policies and procedures are followed and constantly reviewed to ensure any accounting or financial risks are at a minimum or eliminated where achievable. To assist with the hotel accounts receivable. To roster staff cost effectively. To ensure that strategies and practices are in place to facilitate the efficient and effective staffing of departments such that financial and service targets are achieved. All salary agreements are in accordance with Event Hospitality guidelines. Effective use and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements. To prepare monthly reports as required by the General Manager or Financial Controller. To consistently deliver products and services that meets the quality, standards and expectations of guests. To achieve a reputation as the market leader in accommodation, products and a emphasis on Customer service. How You Work Daymaker ethos — no one’s too big for the small things. Hands-on and non-hierarchical — leads from the front. Resilient and solutions-focused — stays calm, moves fast. Growth mindset — learns, shares, and levels up others. Perks from Day One 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more. Rapid career growth across our hotel & entertainment network. Paid parental leave; community & volunteering opportunities. #J-18808-Ljbffr