TeleTriage Nurse - New Zealand

About the Role As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups. Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. The role requires work across a 24/7 rotating roster and, initially, in‑office attendance. What you’ll be doing Conduct telephone and chat‑based screenings to assess medical and mental health concerns. Determine the urgency and criticality of member conditions to facilitate appropriate referrals. Coordinate with mental health services, emergency services, and other healthcare facilities as needed. Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams. Provide referrals to counselling and partner services according to member needs. Carry out follow‑up calls to evaluate the need for further assistance and support continuity of care. Who are we looking for? The ideal candidate has a growth mindset and is passionate, self‑motivated, and takes pride in producing high‑quality work every day. Above all else, you embody the Sonder values and love working in a fast‑paced, dynamic workplace. What you bring to the team Minimum of 4 years of nursing experience, with experience in Emergency, Triage, Telehealth, or Critical Care (ICU) highly desirable. Proven problem‑solving skills with exceptional attention to detail. Local knowledge of the New Zealand Healthcare system. Strong organisational and time‑management skills, capable of working independently and within a team. Excellent communication and interpersonal skills, adept in both written and verbal exchanges. High level of self‑motivation and proactive in enhancing personal performance. Confidence in using technology platforms and a commitment to ongoing professional development. Current registration with the NZ Nursing Council. Benefits Hybrid and flexible working environment. Free access to the Sonder app for you and your family. $1000 annual contribution as part of your development plan + 2 days of study leave. Paid parental leave with an attractive return‑to‑work policy. Employee Share Option Plan (ESOP). Salary packaging novated leasing. Access $250 annually to fund wellbeing resources. Volunteer leave: 2 days per year. Equal Opportunity Statement Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment. Legal Disclaimer Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC. #J-18808-Ljbffr