Hybrid Customer Service Consultant: Energetic & Empathetic

Application Process To support a fair and consistent recruitment approach, our process includes a number of stages as outlined below. Please review these steps before applying, as each stage is an important part of how we assess candidates for this role. Candidates who meet the initial role requirements will be invited to complete an online assessment. The assessment is a required part of the selection process and includes activities designed to assess skills relevant to the role, including written and verbal communication. Candidates who do not complete the assessment will not be progressed. Shortlisted candidates will then be invited to an in‑person interview at our Newmarket office. Preferred candidates will need to complete two satisfactory reference checks with previous managers or other appropriate referees, as well as a Ministry of Justice criminal history check and credit check. These checks will be considered in relation to the requirements of the role before any offer of employment is confirmed. If you need any support or adjustments to participate equitably in the recruitment process, please let us know. A bit about you / He kōrero mōu previous experience in a contact centre environment is a MUST – ideally across multiple customer interaction channels. a genuine passion for helping people, problem solving and delivering a great customer experience! strong prioritisation and time management skills. excellent verbal and written communication skills – you’re clear, calm, and kind! a cool head under pressure and a can‑do attitude. the ability to interact effectively with a wide range of people. tech confidence – you know your way around a computer and can pick up systems quickly. If you’re an experienced contact centre consultant who can bring energy, empathy, & enthusiasm, we’d love to hear from you! We have multiple permanent vacancies! Your Team / Tō Rōpū Working in the Lotto NZ Customer Service team means stepping into a world of flexibility, variety, and the chance to grow your skills with on‑the‑job training while making an impact and helping Kiwis every day. We are a supportive, fun, and inclusive team and no two days are the same! We’re Here For Our Players And Retailers 365 Days a Year, And Our Customer Service Centre Buzzes With Energy During These Hours Mondays, Tuesdays, Thursdays, Fridays: 7:00am – 8:00pm Wednesdays & Saturdays: 7:00am – 9:00pm Sundays: 7:30am – 6:30pm Our shift patterns include a weekend day – because Lotto magic doesn’t take weekends off! You’ll be based at our vibrant Newmarket office in Auckland, with the added bonus of hybrid working. Once you’re confident and have achieved a level of proficiency in the role, you may be able to work from home on two agreed days each week – giving you the best of both worlds (subject to our hybrid working policy). Your Day‑to‑day / Āu Mahi Ia Te Rā Our Customer Service team provides friendly, go‑to support for our players and retailers – answering queries, solving tech issues, and guiding customers across phone, email, webchat, and social media: providing support to both our digital customers who use the MyLotto app and website, as well as our retail customers. solving problems and making things right with confidence and care – from registration, payments, ticket queries, prize claim support, lost tickets, tech hiccups to how to play our games safely. translating techy talk into plain English and logging and resolving all queries with efficiency and accuracy. providing support to Lotto NZ retailers with their instore equipment and ticketing processes. #J-18808-Ljbffr