Warehouse Coordinator

What You Can Expect Customer Account Management Serve as the primary contact for assigned warehouse customers. Respond to clients promptly to enquiries regarding inventory, deliveries, and order status. Provide updates on receipting, dispatch, and stock availability. Manage customer expectations and elevate operational issues where required. Order & Inventory Coordination Process inbound and outbound warehouse orders in the WMS. Coordinate picking, packing, and dispatch activities with warehouse staff. Monitor inventory levels and notify customers of discrepancies. Arrange transport bookings for outbound deliveries. Documentation & Compliance Ensure accurate processing of delivery orders and warehouse documentation. Maintain records for bonded or MPI transitional cargo as per TFO responsibilities. Support compliance with NZ Customs and MPI requirements. Ensure correct handling instructions are communicated to warehouse staff. Billing & Reporting Ensure correct charging for storage, handling, and value-added services. Assist with invoice preparation and resolution of billing queries. Provide regular stock and activity reports to customers. Service Improvement & Communication Identify service improvement opportunities. Support onboarding of new warehouse clients. Maintain strong communication between warehouse, operations, and transport teams. Participate in customer review meetings where required. What You Bring Essential 2+ years’ experience in Warehousing and or Forwarding Operations 2+ years’ Customer service Experience using Warehouse Management Systems (WMS) Strong communication and organisational skills High attention to detail Ability to manage multiple customer accounts Intermediate level of proficiency with MS applications (e.g. Excel) Desirable Understanding of NZ Customs and MPI warehouse requirements Experience coordinating transport bookings Exposure to bonded or transitional facilities #J-18808-Ljbffr