Manager Continuous Improvement Case Services

Job Description Te Haeata/The Opportunity We are looking for an experienced people leader and ITIL professional with a background in DevOps to join the Case Services team within Digital Office at the Ministry of Justice. The Case Services team delivers and supports the digital services that enable the effective operation of Courts, Tribunals and Judiciary. The Continuous Improvement Manager is a key leadership position within the Case Services team, responsible for driving operational excellence and continuous improvement across digital services. We provide a supportive, inclusive environment where you can bring the best of you to the job. Responsibilities Line management for a team of approximately 10 people Leading the continuous improvement of development practices in the direction of continuous integration, continuous delivery and DevOps Supporting the implementation of goals, objectives, policies, procedures and systems pertaining to best practice development and support frameworks Developing and implementing effective methods to improve application supportability and operations Overseeing service configuration, operational support and the implementation of ITIL processes across the Case Services portfolio Skills And Experience A collaborative and inclusive leadership style Proven ability to build and maintain strong working relationships Experience in managing a team involved in project delivery, operations support and incident management Experience in leading and delivering ongoing systems support post project implementation Strong people management capability, with a track record of building a high‑performing team Excellent communication skills, with the ability to engage diverse audiences and manage complex issues; ability to build and maintain a range of effective business relationships within an organisation and a wide network of professional relationships across the organisation About us At Te Tāhū o te Ture – the Ministry of Justice – we’re committed to strengthening people’s trust in the law of Aotearoa, New Zealand. Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. What’s great about working here Benefits 22 days holiday leave Flexible work hours where possible An online professional development portal Access to a variety of inclusive and proactive networks See our full range of benefits here. With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career. Salary The appointing salary for this role will be between $128,427 and $176,789 based on skills and experience. Apply You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter. Applications close on 14 July 2026; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date. If you have any questions, please contact [email protected] and include “MOJ XXX” (job number) in your subject line. Follow us on LinkedIn #J-18808-Ljbffr