Business Systems Analyst

Business Systems Analyst We’re looking for a Business Systems Analyst who brings a strong blend of business/process analysis and technical systems analysis. This role sits at the heart of our delivery function, partnering with stakeholders, engineers, and delivery teams to drive meaningful business outcomes and continuous improvement across our auto business. Reporting to the Delivery Manager and based out of our central Auckland offices, this role will help shape solutions, improve workflows, support operational change, and ensure requirements are clearly defined and understood from concept through to delivery. Responsibilities Gather, analyse, and document business, process, and technical requirements. Create customer journeys, process maps, use cases, business rules, and functional specifications. Facilitate workshops and engage stakeholders to define and validate requirements. Bridge communication between business stakeholders, delivery teams, and engineers. Investigate operational issues, defects, and change requests, including SQL and system analysis. Support root cause analysis and coordinate issue resolution across teams. Assess business impacts, dependencies, risks, and implementation considerations. Drive governance, documentation quality, traceability, and prioritisation practices. Qualifications Previous technical and business process BA experience in financial services or insurance is preferred. Proven experience in technical system analysis, supporting business requests and defining process improvements. Excellent communication, presentation, and stakeholder management skills. Strong documentation skills, ensuring clear, concise, and audience-appropriate deliverables (experience with tools like Miro, Ludic, Visio). Demonstrated ability to analyse and document complex requirements, reconcile conflicts, and facilitate alignment between business and technical stakeholders. Experience working within project and changing environments, ideally in global or regional delivery settings, with exposure to managing concurrent workstreams. Familiarity with technical data driven systems (e.g. event‑driven services, API endpoints, cloud/web services, SQL and JSON/XML) and the ability to bridge business and technical requirements effectively. Benefits Development programs and study grants and support for higher education. Cultural day off to celebrate what’s important to you. International and local mentoring programs. Diversity panels and employee resource groups. Hybrid work model – 3 days in the office, 2 days from home. 2 mental health recharge days per year. Annual health & wellbeing allowance to contribute to your overall wellbeing. Volunteering opportunities to give back to a cause that is important to you. Apply Please submit your resume accompanied by a cover letter detailing your suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. We require all virtual interviews to be conducted on video and a required identity verification process may include biometric technology where permitted by applicable law. #J-18808-Ljbffr