Service Advisor - Zeekr

About the role This isn’t a typical service advisor seat. You’ll be the face and voice of Zeekr ownership — guiding customers through a brand they’re falling in love with, and an aftersales experience designed to feel as premium as the cars themselves. Responsibilities Welcome Zeekr owners and deliver a service experience that matches the prestige of the brand Manage bookings, job cards, customer updates and invoicing with precision Liaise between customers, technicians and parts to keep every job running smoothly Build genuine, long‑term relationships with an engaged and growing customer base Champion EV servicing know‑how as the technology and the brand evolves Ideal candidate You’re customer‑obsessed, organised and energised by the idea of getting in early on something big. You communicate with confidence, take ownership, and understand that great service is built on the details. Qualifications Previous experience as a Service Advisor or in a similar automotive customer service role Strong communication skills and the ability to build rapport quickly A professional, polished and solutions focused approach Strong attention to detail and the ability to manage multiple priorities in a busy environment Sound systems and administration skills A genuine interest in EVs and the future of automotive technology A current NZ driver licence and the right to work in New Zealand Benefits The chance to be part of Zeekr’s exciting growth journey in New Zealand Backing from Giltrap Group, NZ’s most respected automotive group, with the systems, training and culture to match Ongoing brand and product training as Zeekr expands its NZ line up A modern, purpose‑built workplace and a team that genuinely enjoys what they do Real career pathways across the wider Giltrap Group #J-18808-Ljbffr