Technical Support Specialist

Technical Support Specialist Department: Customer (OneReg) Employment Type: Full Time Location: Auckland (OneReg) Description Be the technical support specialist customers rely on Join a fast-scaling aviation SaaS start-up with global reach Turn technical problem-solving into real customer impact About us OneReg sits at the cutting edge of aviation and SaaS, helping airlines, airports and operators move from manual compliance processes into a smarter, more connected platform. With global customers and strong momentum, OneReg is now looking for a proactive Technical Support Specialist to help deliver world-class technical support as the business scales. About the role You’ll be part of the Customer Operations team, helping global aviation customers get the best from the OneReg platform. From triaging technical support requests to solving platform issues and keeping customers informed, you’ll play a hands‑on role in giving users the clarity, confidence and support they need in fast‑moving, compliance‑driven environments. Be the first point of contact for technical support, triaging requests and understanding customer impact. Provide 1st and 2nd line support across the OneReg platform, troubleshooting access, configuration, workflow and system issues. Keep customers informed as tickets progress, bringing clarity and confidence to each interaction. Capture clear technical detail and work closely with Engineering when issues need to be escalated. Build strong product knowledge and become a trusted support contact for global aviation customers. This isn’t a ticket‑passing support role. It’s a customer‑facing opportunity to solve problems that matter, build trust with aviation organisations and help shape a support function as OneReg scales globally. You will bring Experience in customer‑facing technical support, helpdesk, service desk, application support, software support or SaaS platform support. Strong 1st/2nd line support capability, with good judgement on when to resolve, investigate or elevate. Great triage skills, with the ability to assess urgency, impact and next steps clearly. Clear communication skills, including the ability to translate technical detail into simple, helpful language. Strong attention to detail, follow‑through and a collaborative approach with Product, Engineering and Customer Success. You are Customer‑led, calm under pressure and naturally curious. You’re organised, responsive and comfortable working in a growing start‑up where things move quickly. You enjoy getting to the root of problems and bringing clarity to technical issues that affect real customer operations. You’ll thrive here if you love helping customers, building strong product knowledge and turning support conversations into better experiences for global aviation teams. Why join OneReg? Work on meaningful problems with genuine global impact. Support aviation customers globally, from airlines to airports, MROs and operators. Be part of a growing aviation SaaS business with a clear mission and strong momentum. Help shape a support function as the company scales internationally. Enjoy hybrid working from the Auckland CBD office, with regular in‑person collaboration. Have a genuine voice in how technical support is built, improved and scaled. Please apply today! #J-18808-Ljbffr