Retail Planning & Performance Manager

Company Description At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities. We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working (mahi). Our ambition is simple: to leave Aotearoa better than we found it. Simply put, we touch lives to make life better. Within our Retail business, we’re focused on delivering more personalised customer experiences, future‑focused products, and sustained commercial outcomes. This role plays a central role in planning and delivering retail revenue outcomes, bringing a clear commercial lens to how initiatives are identified, prioritised, and sequenced to achieve our strategic goals. It operates across value streams, ensuring the right work is in flight, aligned, and set up to deliver measurable impact. The Opportunity This is a senior, hands‑on role where you’ll work across multiple value streams, connecting people, planning, and delivery to achieve meaningful commercial outcomes. You’ll sit across key value streams within our retail business, including customer segmentation and growth, future customer experience, future product and flex working closely with squads, product owners, and technology teams to ensure initiatives deliver real impact. Responsibilities Shape and drive planning and prioritisation of initiatives to deliver on strategic retail outcomes. Look beyond immediate delivery to identify and build a forward pipeline of initiatives aligned to commercial and strategic initiatives. Connect squads, value streams, and technology teams, acting as a key point of influence and alignment. Monitor delivery progress, identify risks or constraints, and work with stakeholders to unblock or re‑sequence work. Partner with Retail, Technology, and Finance to track performance, benefits, and delivery against commitments. Lead governance rhythms, planning events, and value stream coordination to keep work visible and on track. Lift ways of working by bringing structure, rigour, and clarity to planning and delivery across teams. Qualifications You’re someone who operates comfortably at the intersection of strategy, commercial performance, and delivery. You’ll have the ability to shape and influence across a complex environment. Experience in planning, transformation, or delivery leadership roles within complex, customer‑focused environments with strong technology delivery. Well‑developed commercial acumen, with a clear ability to link initiatives to measurable business outcomes. A track record of shaping and prioritising work at a portfolio or value stream level. Confidence working with senior stakeholders, influencing direction, and driving clarity where there are competing priorities. Ability to think ahead in identifying opportunities, shaping pipelines, and aligning work to strategic outcomes. Strong organisational and systems thinking, with the ability to coordinate complex, multi‑stream delivery environments. An analytical mindset, using data and insight to inform decisions and challenge assumptions. A collaborative, outcomes‑focused approach, with the ability to build credibility and trust across diverse groups. Additional Information We support flexible working where it works for the individual, the team and the business. Our main Retail hubs are in Wellington and Auckland and this role is best suited to someone who can work flexibly from one of these locations to enable strong in‑person connection and collaboration. While there are smaller sites across other centres of Aotearoa, proximity to a main hub is important for this role. This is a contract opportunity for approximately 12 months. Applications close on Tuesday 14th July. If this role sparks your interest, please apply now. Please note, only candidates with the right to live and work in New Zealand will be considered for this role. #J-18808-Ljbffr