Senior Hub Assistant

The University of Auckland is New Zealand’s pre‑eminent research‑led university. Established in 1883, it is an international centre of learning and academic excellence, with just over 5,200 staff and more than 9,000 students. The Student Hubs team is the physical gateway to Waipapa Taumata Rau. We provide a welcoming, friendly, and mana‑enhancing service for future and current students across their student journey. At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: Mana Enhancing: We’re a place for uplifting interaction Service Excellence: We’re professional, accurate and responsive Manaakitanga: We listen, respect, understand and care Whanaungatanga: We connect, partner and strengthen relationships Kaitiakitanga: We guide, support and see things through. We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau. Our primary function is to deliver high quality in‑person and online services that support students holistically. Our services include: Guidance and advice on being a student Navigation of the University systems, spaces and processes Information about study options Support with applications and enrolments Library & Student IT services Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland. They operate in a front‑facing role as the first point of contact for services and provide supervisory support to Hub Assistants. We are looking for highly motivated individuals to join our team of Senior Hub Assistants who: Are collaborative team players who build positive relationships and contribute to a supportive team environment Take a proactive approach and work effectively both independently and with others Demonstrate reliability and a strong, positive work ethic aligned with our values Show empathy and genuine care in supporting students and colleagues Thrive in fast‑paced, dynamic environments and adapt to changing needs Bring a positive, energetic approach to engaging with students in a high‑volume, complex work setting Comfortable stepping in to guide and support the team when needed Ready to help coordinate tasks to keep operations running smoothly We currently have three vacancies: two full‑time and one part‑time, permanent role, with a salary range of $56,400 – $61,700 depending on skills and experience (pro‑rated for part‑time hours). The University is committed to providing an excellent working environment through the following: Flexible employment practices (including working from home and flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks’ annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. Applications must be submitted online by the closing date of 28 May 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date. Cover Letter: As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in long‑listing, so we encourage you to be as authentic as possible and be mindful when using AI. Please include which position(s) you prefer in your cover letter. Phone Screening: To assist us with short‑listing for interviews, we may give you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back. The call may be displayed as an unknown number. Interviews: We will be conducting interviews on Tuesday 2 June . You will need to be available on this day to be considered for these positions. As we are working within a short recruitment timeframe, we recommend having your references ready early in the process. The start date will be Monday 29 June and there will be a two‑week, full‑time training and induction programme that will be based primarily at the City Campus. Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email . #J-18808-Ljbffr