Senior Hub Assistant

Waipapa Taumata Rau | The University of Auckland Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence. Student and Scholarly Services brings together a wide range of student-facing services to support students at every stage of their journey - from transition and engagement through to success and wellbeing. Within this, the Student Engagement team plays a vital role in creating opportunities for students to connect, grow, and thrive. Job Description The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: Mana Enhancing: We’re a place for uplifting interaction Service Excellence: We’re professional, accurate and responsive Manaakitanga: We listen, respect, understand and care Whanaungatanga: We connect, partner and strengthen relationships Kaitiakitanga: We guide, support and see things through. We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include: Guidance and advice on being a student, Navigation of the University systems, spaces and processes, Information about study options, Support with applications and enrolments, Library & Student IT services. Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland. They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants. We are looking for a highly motivated individuals to join our team of Senior Hub Assistants who: Are collaborative team players whobuild positive relationships and contribute to a supportive team environment Take a proactive approach and work effectively both independently andwith others Demonstrate reliability and a strong, positive work ethic aligned with our values Show empathy and genuine care in supportingtauira| studentsand colleagues Thrive in fast-paced, dynamic environments and adapt to changing needs Bring a positive, energetic approach to engaging withtauira| studentsin a high-volume,complexwork setting Comfortable stepping in to guide and support the team when needed Ready to help coordinate tasks to keep operations running smoothly We currently have one vacancy outlined below. This is a permanent part-time role at the Manukau Campus, with a salary range of $56,400 - $61,700 depending on skills and experience (prorated for part-time hours). We do not accept applications by email. Please reach out to the hiring team via [email protected] with any questions about the role. The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. The University is committed to providing an excellent working environment through: Flexible employment practices (including working from home, flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks’ annual leave In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services. For more information, please visit Staff Benefits. #LI-DNI Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website\'s terms and privacy policy apply #J-18808-Ljbffr