Concierge Team Leader

Job Description Pullman Auckland is looking for a talented and passionate concierge to expand their knowledge in a luxury hotel environment. The role involves working as part of a fun, talented team that creates memorable guest experiences. Responsibilities Shift supervision across the concierge desk area Facilitate guest arrivals, departures and in‑hotel service Share local knowledge, promote loyalty and upsell hotel facilities Lead the team to enhance guest satisfaction Liaise with all departments to ensure required follow‑up is completed Qualifications Outgoing personality with a genuine passion for hospitality and customer service Flexible and able to work a variety of shifts, including weekends, early mornings and late nights, on a 7‑day/ week roster Committed to quality and presentation, with a desire to progress in hospitality Approachable team player who can think outside the box Ability to manage multiple tasks simultaneously Additional Requirements Full NZ driver’s licence (essential) Immaculate personal presentation and high level of written and verbal communication Leadership capability Benefits Loyalty card offering discounted hotel stays, food, beverage and spa treatments worldwide Daily staff meals provided Ongoing reward and recognition incentives Opportunities for further development and worldwide career progression within Accor Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know. #J-18808-Ljbffr