ANZ Sales & Customer Service Consultant

We are Intrepid The world needs more Intrepid people: Are you ready to help people plan adventures they’ll talk about for years to come? We’re looking for a new Sales Consultant to join our Sales team in Auckland. At Intrepid, we believe the journey starts the moment someone gets in touch. Our Sales Consultants are at the heart of that - helping travellers and agent partners every step of the way, from the first enquiry to departure day. If you love connecting with people, hitting goals and working in a fast-paced team, this could be your next move. Travel experience is great, but not essential - bring your passion for service and sales, and we’ll give you everything else you need to succeed. This is a full‑time, permanent role based in our Auckland office on a hybrid basis (3 days per week in the office). You’ll work a rotating roster across 7 days, with shifts between 8 AM and 7 PM, including weekends. To help you hit the ground running, you’ll start with a period of guided, office‑based training. The salary for this role is $71,520 NZD + kiwisaver plus 10% for incentives, we’ll share more details and a clear breakdown of sales targets during the official interview process. Some of the experience you’ll bring with you may include: Experience in sales and/or customer service, you know how to connect with people, understand their needs and turn enquiries into bookings. Confidence working towards targets and KPIs – you’re motivated by results and enjoy celebrating success. Fluent spoken and written English, clear, professional communication comes naturally to you. Good working knowledge of Microsoft Office – you will be comfortable handling bookings, files and emails accurately. Great attention to detail – you know how important it is to get every detail right for the customer’s peace of mind. A positive, team‑focused attitude, we want someone who enjoys working with others to deliver the best possible experience. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work‑from‑home and the ability to ‘work from anywhere’ 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e‑learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and the adjustments you require, we will then be in touch to support your application. #J-18808-Ljbffr